Frequently Asked Questions
Everything you need to know about our Dead Sea mineral skincare.
Are AHAVA products safe for sensitive skin?
Yes, all AHAVA products are allergy-tested, paraben-free, and approved for sensitive skin. We use natural minerals from the Dead Sea to soothe and nourish the skin barrier.
What is your shipping policy within the USA?
We offer free standard shipping on all orders over $50. Orders are typically processed within 1-2 business days and delivered within 3-7 business days via UPS or USPS.
Does AHAVA test on animals?
No, AHAVA is a cruelty-free brand. We do not test our products or ingredients on animals, and we are committed to ethical and sustainable production practices.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.
What is your return policy?
We want you to love your skincare. If you are not satisfied, you can return your purchase within 30 days of the delivery date for a full refund, excluding shipping costs.
Are your products vegan?
The majority of our products are vegan. We clearly list all ingredients on our packaging and product pages to help you make the best choice for your lifestyle.