Returns & Exchanges
At AHAVA, we want you to be completely satisfied with your mineral-rich skincare purchase. If for any reason you are not happy with your order, we accept returns for products purchased on AHAVA.com within 30 days of the delivery date.
Initiate Your Request
Contact our Customer Care team with your order number and the specific items you wish to return to receive a Return Authorization number.
Pack Your Items
Securely place the products in their original packaging, ensuring the items are well-protected to prevent damage during transit.
Ship to AHAVA
Affix the provided shipping label or use a carrier of your choice to send the package back to our fulfillment center for inspection.
Receive Your Refund
Once your return is received and processed, a refund will be issued to your original form of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing